FAQs
Yes, all of our Kiswah pieces are authentic and were placed on the Holy Ka’bah during the year indicated in the description.
Our Kiswah pieces are acquired directly from workers and cleaners at the Kiswah factory and the Grand Mosque in Makkah.
We have been sourcing authentic Kiswah pieces for many years, and our customers purchase from us with confidence based on our reputation and experience. Smaller Kiswah pieces are not issued with Certificates of Authenticity, as these are not provided for pieces of this size.
We are selling these Kiswah pieces on behalf of the workers and cleaners at the Kiswah factory and the Grand Mosque in Makkah. These items are given to them to sell, which supports them and supplements their income.
1. As this piece may contain Qur’anic calligraphy or sacred wording, it should be treated with respect and kept in a clean, elevated place.
2. It should not be placed on the floor, taken into unclean places, or handled carelessly.
3. Avoid placing it directly in front of you while praying, as it may distract from khushūʿ and concentration in ṣalāh.
4. If displayed, it is best placed respectfully on a wall or in a frame, away from areas where it may be touched frequently or exposed to impurity.
5. This piece should be regarded as a sacred reminder, not merely a decorative item.
6. It should remain in the care of Muslims who will honour its religious significance.
We support a number of charities. A percentage of the profits from these Kiswahs will be donated to Islamic Relief to support their Palestine Appeal.
No, as we cannot guarantee that your donation or purchase will be donated as Zakat.
We accept credit and debit card payments. If you would prefer to do a bank transfer, please use the contact form and the details can be sent to you.
We try to process, package and send your order out within 5 working days. However, the time your order takes to arrive depends on where it’s being delivered.
Lote tree arts will refund or replace any damaged items returned to us within a period of 20 days from purchase. Please email us if there are any issues, and we can provide you with a return address.
Yes, if you wish order any of our products from elsewhere in the world, please use our contact form. Once your purchase is confirmed, your orders are processed and sent to most places in the world. You can track the order.